go to your account and then navigate to the orders section to check if there are any pending orders. If there are, delete them. (if not then ignore it)
How to delete?
"Click on the order ID number, and you will see two options: 'View and Pay Invoice' and 'Cancel this order.' Click on 'Cancel this order' to delete the order."
Go to 'Pricing | Download Packages' in the main menu Page, select a package according to your account balance, and click on 'Buy Now'.
After clicking on Buy Now, click on the Confirm Order button
The payment page will open. On that page, select the 'Account Balance' option and click on 'Pay Now'.
After that, you need to click on 'Confirm Payment' (it may take 5 to 10 seconds while processing).
See here Video :-
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